Have you ever taken a small child shopping? If you have, then you understand the lengths retailers will go to in order to entice shoppers to make impulse purchases. The end caps filled with “must-have” toys…the sodas, candy bars, and chips that line the sides of the checkout aisles…these items are no accident. They rarely appear on a shopping list, yet they find their way into our carts more than we’d care to admit.

What about at work? Believe it or not, businesses are not immune to impulse purchases. Although we’d like to think that business purchases are well-thought-out and only made after a careful cost-benefit analysis, there are many industrial facilities around the country filled with unused equipment that was purchased without a clear plan of how it would be implemented.

Business impulse purchases aren’t limited to things like office supplies. To the contrary, even advanced automation technologies, such as robots, can be purchased on a whim because companies know they need to implement more technological solutions. However, if those purchases are made without a clear plan regarding how they’re going to be used, they can do more harm than good when it comes to the bottom line.

In a recent IndustryWeek article, author Rick Wheeler argues that “technology itself isn’t the fix; it’s the accelerator. What is the most important part of getting to your digital transformation goals? It is putting the right foundations in place first.”

For Wheeler, this means “understanding the root cause of your asset failures. You’ll only get there through a balance of people, processes, tools and technology. It’s what we call smart operations, and it starts by understanding what your organization needs to change and why you’re trying to change it.”

The author acknowledges that there are businesses out there purchasing technology on what amounts to nothing more than impulse: “We see customers spending millions getting IT systems and instrumentation in place without first having clarity on how and why they need it or are using it. Technology initiatives will likely fail if you are lacking basic job plans and workflows.”

As an initial step, Wheeler recommends you “ask yourself what your organization is trying to accomplish.” With a clear purpose in mind, you can make an informed decision about technology and its proper place.

As Wheeler points out, “[i]t’s safe to say technology is an important consideration in moving from a reactive to a proactive operation – but the balance between your people, processes and technology is critical to your success.”

Finding the proper balance takes time and planning, but the payoff can be huge for both the company and its workers. The author emphasizes that implementing new technologies “means your workers have the opportunity to learn new skills and hone their old ones, possibly leading to reskilling or upskilling your workforce. So while technology might replace some of your missing employees, it may also help you hang on to the ones you want to keep.”

Once you have new technologies in place, creating greater productivity and efficiency, you’re on your way to a better future. But it’s important to remember that you’ve started a process that’s ongoing. As Wheeler summarizes, “[t]here is no finish line when it comes to digital transformation. It’s an ongoing process that requires continuous innovation, improvements and adaptation.”

It also requires ongoing investment in your employees. It’s important to ensure skilled personnel are available to operate, maintain, troubleshoot, and repair these new technologies as implemented. In many cases, that will mean either upskilling current workers or hiring new workers with the advanced automation technology skills you require.

If hiring new workers ends up being part of your automation implementation plan, look for candidates with industry-standard credentials that prove they already possess the advanced automation skills needed to thrive. For example, if workers possess a certification from the Smart Automation Certification Alliance (SACA), employers can feel confident they’ve already proven they have the knowledge and hands-on skills needed for working with advanced smart automation technologies. SACA has been hard at work collaborating with industry leaders to develop a wide variety of industry-standard certifications that will help employers find workers who possess the advanced connected-systems skills they need to take their businesses to the next level. Be sure to check out SACA and all it has to offer!